Make CorelDraw (windows 10) more stable

thanks, CorelDRAW

This update is very useful and interesting. CorelDRAW my lovely
software����������������������������
thank you so much��������������������

Thank you very much, Klaus!

*ROGER*

@Eric Surprenant

Thank's for the detailed description of how we could help the support team.

I would highly appreciate a simpler way - from the view point of the user - to address any issues.

Most of the infos you request, could be gathered automatically (like serial number, my name, infos about my hardware...)

A number of stability improvements went into the CorelDRAW Graphics Suite March 2023 Subscriber Update (also available as CorelDRAW Graphics Suite 2023 for one-time purchase if a subscription doesn't meet your needs).

You will find a high-level list in the Release Notes for the March 2023 Update.

For those who are on a CorelDRAW Graphics Suite subscription - the March 2023 Subscriber Update is available as an update patch, and if you have automatic updates turned on you should already have that latest update installed in the background.

NOT WORKING

thank you

Check out the new CorelDRAW Graphics Suite September 2022 Update, or the CorelDRAW Technical Suite September 2022 Update.
There is a number of stability improvements in this update, which are largely based on application error reports that we've received from you, our users.

To improve stability further in the future the latest update also comes with enhanced crash reporting options, so that all the required information is captured and can be shared with the CorelDRAW team for further analysis.

The new features and enhancements of the September 2022 Update, as well as quality improvements in that update are described in the Release Notes of the Update.

I've been a Corel user since 1995 or something and always loved it. The constant crashing started about the same time subscription-model started few years ago. (Nothing against it - I just remember instability issues starting around that time). It happens usually when you're copy-pasting something or working with text.

It's kinda crazy - We have latest high end desktops at work and when you're using Corel you have to save your work every minute because it crashes all the time (program just disappears) several times a day. For the record: Illustrator/Photoshop has NEVER crashed in my use.

from the 2017 version I have weird crash problems. They are somewhat random-ish.

-You want to open Color Panel. if properties panel is hidden or you want to open it from status bar, sometimes it crashes.

-You want to replace text. At the beginning it works fine but after some use of program it crashes when you try to open the docker.

So yes, Coreldraw is getting better but still has unstabilities from 2017.

Thank you very much, Eric!

ROGER

*De:* CorelDRAW Ideas Portal <
fa4dda9f1fa30f9b911038f7-corel@iad-prod2.mailer.aha.io>
*Enviat:* dimecres, 6 de juliol de 2022 20:38
*Per a:* roger@tramatecnic.com
*Tema:* Eric Surprenant responded to idea CDGS-I-145 Make CorelDraw
(windows 10) more stable

Corel is committed to fixing 100% of crashes but we need details, reproducible steps, files, general information, and error reports.

By default, Windows creates WER reports (Windows Error Reports) in C:\ProgramData\Microsoft\Windows\WER\ReportArchive.

The reports are automatically sent to Microsoft (if the customer has agreed to it during their Windows installation; otherwise, the files are kept only locally).

These reports, when sent to Microsoft, are accessible to Corel and are reviewed periodically.

WER reports are not as detailed as the crash dumps and are not as helpful to Dev to find the source of the problem(s).

If you are computer savvy, you can change registry entries so that any error report (not just Corel) gets generated in a specific folder as crash dumps.

-----------------------------------------------------------------------

Crash reports on Windows

This method must be used carefully and methodically, each step of the way, because playing with the registry can cause irreversible problems.

Create a folder called CrashDumps.WER at the root of C:\ (for example, C:\CrashDumps.WER)

Create a text file called crashed_dumps.reg on your desktop. The file should include the following:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]

"DumpFolder"="c:\\CrashDumps.WER"

"DumpCount"=dword:00000020

"DumpType"=dword:00000001

Make sure the file is saved with the .reg extension.

Double-click the file, click Yes, and Yes again to add the information to the registry.

Now each time you encounter a crash, a *.dmp file is created in "C:\CrashDumps.WER".

Note: Only send files pertaining to Corel. These files can be easily compressed using WinZip or 7-Zip to make them 4 to 5 times smaller.

To revert back to Windows prior to setting the registry

Hit Windows Key+R (run command) type regedit, click OK.

Go to [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\

Click once on LocalDumps on the left side pane.

Press the Delete key on your keyboard.

Click Yes.

Close regedit.

---------------------------------------------------------------------------

Crash reports on the macOS

Follow these steps to create a crash report on the macOS and attach it to a ticket.

Click Finder.

Click on the Applications (or Shift+⌘+A).

Click Utilities (or Shift+⌘+U).

Double-click Console.

Click on User Reports.

Select the latest crash dump file (it is sorted by date/time).

Select all the crash dump info on the right using (⌘+A) and then copy it using (⌘+C)

Open TextEdit from Applications.

Paste the crash dump info (⌘+V).

Choose File > Save.

Give the file a meaningful name and save it on the Desktop.

Attach the text file to the ticket.

Repeat the preceding steps for any additional user report that needs to be added to the ticket

---------------------------------------------------------------------------

Once you have crash dumps, some steps, product version, and other information as seen in the template below the development team at Corel can try to see in debug mode where the crash occurs and potentially address it. However, we need your help, and each instance is different and needs to be reported to Tech Support via our website by Creating a support ticket here (https://www.coreldraw.com/en/support/?topNav=en)

Here is the type of information we need and will be asked to provide:

Product name:

Product version:

Product build # (check Help > About):

Product serial number:

Seat count:

___________________________________________________________________________

OS name & bit:

OS build #:

------------------------------------------------------------------------------------------------------------------------------

___________________________________________________________________________

Input device(s) used which seems to alter/cause a change in behavior (e.g., tablet, digital pen, touch screen, trackpad, scanner, mouse, keyboard, webcam, etc.):

Printer selected, name and driver version, if at fault:

__________________________________________

This could help in cases where it is a hardware or driver-specific issue.

MSINFO32 report

Processor/CPU model:

Graphics/GPU model:

_________________________________________

Observed Issue:

Legacy or Regression? (Is this something that always worked that way (Legacy) or stopped working at some point (Regression)? If so, can you identify which version this was working on?)

Steps to replicate: (Try to keep under 10 steps, removing all the unnecessary steps.)

1.

2.

Actual result:

Expected result:

__________________________________________________________________________

Attachments:

If you can replicate the issue, please attach a video.

- Documents, video clips, screengrabs, crash dumps, anything that can help.

- ICA*.log, *PCU*.*, *dump*.*, files under the user %temp% might be required.

Agree 100% I have been using CD since the begining and the "newer" it gets the worse it gets. I have high end graphics computers also but I can no longer trust Corel to stay up and running. Not just one computer mind you..3 computers.

So it is not the hardware...I am smelling a class action suit...LoL

I cannot remember all of the ways Corel has crashed on me. Maybe I should take the time to log all of these incidents and then report them. But, when you are working on a project for a client, on a deadline, who wants to take time to do this? I now try to have as little else as possible running on my desktop while running Corel. I manually hit "SAVE" every couple of minutes. I am running a recent i-7 processor and 16 GB of RAM. STILL Corel Draw crashes occasionally. Yesterday, while working on a fairly simple map in Corel, my images suddenly fractured on the page. I almost got heartburn before saving the project and going back to it - it was then OK.

The important message here for Corel developers is that, IMO, Corel would do much better to focus more on readjusting Corel Draw to first and foremost be a reliably stable program. Instead of adding bells and whistles, or making the interface look different, or trying to mirror the latest developments of Adobe Illustrator, Corel should prioritize spending its resources on finding some way to ensure this program never or almost never crashes.

I keep my computer squeaky clean. I daily empty out cookies and temp files. I always keep all of my programs and drivers up to date. I occasionally run the repair function of Corel - and still, it just shuts down, unannounced. Until Corel can master this aspect, I recommend all users to hit the "Save" icon every several strokes while drawing. This practice has saved me from the burden of having to re-do many minutes of work, when the program crashes and my work is lost. The auto-recovery feature only recovers what has been manually saved. Recommendation to Corel: please automate this feature - make Corel automatically save everything on the page every 30 seconds or so. Then work on getting this time down to a few seconds or less. I worry that the inherent instability of Corel Draw may one day drive me away and to Adobe Illustrator for my business.

I have just been given instructions on how Corel says to fix stability issues... REMOVE ALL STABLE versions of Corel and then install fresh. ARE THEY CRAZY??? Remove a program I use in my business to get one that has NOT worked to MAYBE get fixed???

Yep, this.

Corel spend too much money on advertising on Youtube and Facebook what the program is capable of- and yet it constantly crashes and we all know would struggle to do some of the wraps shown. Put that money into making CorelDraw stable, period, first.

It's not just fonts where it crashes for me, I work super large scale and it crashes upon export, it crashes if I zoom out too fast, it crashes if I'm trying to join too many nodes, resampling, using the blur tool, etc.. Oh, it loves to crash when it's trying to back-up too! There isn't a day where I'm not sitting at my desk watching the curser spin and thinking, please don't crash before I've saved. It's so bad I have the Temp. root folder saved on my desktop because I often lose less work that way. Adding that I'm on an Asus ROG machine that is less than a year old and x4 the minimum specs. I used to have a colleague who kept version 5 because it was more stable. 5!

Get it together, Corel.

It closes without warning not only with fonts, but trying import graphics sometimes as well...

Yes, it's true! The applications closing without warning. It's a disaster!!!