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CorelDRAW Ideas Portal
Created by Guest
Created on May 18, 2022

Fix Corel Draw Before adding to it

I've used Corel Draw for 20 years on a PC and for what I do it's worked very well. However, over the past 18 months, even thought my PC is new and highend, it's slow and crashes frequently. I've also just bought a Mac (M1) and Corel Draw is worse on that and a few of the options I rely on, barcode creator in particular, is just not there. Why????? So maybe you can fix the issues first before looking for new ideas. Thanks Richard

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  • Guest
    Jul 11, 2022

    This version is full of problems and I'm really considering to forget Corel for good. I've been using it since 1998!

  • Eric Surprenant
    Jul 6, 2022

    Corel is committed to fixing 100% of crashes but we need details, reproducible steps, files, general information, and error reports.


    By default, Windows creates WER reports (Windows Error Reports) in C:\ProgramData\Microsoft\Windows\WER\ReportArchive.

    The reports are automatically sent to Microsoft (if the customer has agreed to it during their Windows installation; otherwise, the files are kept only locally).

    These reports, when sent to Microsoft, are accessible to Corel and are reviewed periodically.

    WER reports are not as detailed as the crash dumps and are not as helpful to Dev to find the source of the problem(s).

    If you are computer savvy, you can change registry entries so that any error report (not just Corel) gets generated in a specific folder as crash dumps.


    -----------------------------------------------------------------------


    Crash reports on Windows

    This method must be used carefully and methodically, each step of the way, because playing with the registry can cause irreversible problems.

    Create a folder called CrashDumps.WER at the root of C:\ (for example, C:\CrashDumps.WER)

    Create a text file called crashed_dumps.reg on your desktop. The file should include the following:

    Windows Registry Editor Version 5.00

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps]

    "DumpFolder"="c:\\CrashDumps.WER"

    "DumpCount"=dword:00000020

    "DumpType"=dword:00000001


    Make sure the file is saved with the .reg extension.


    Double-click the file, click Yes, and Yes again to add the information to the registry.

    Now each time you encounter a crash, a *.dmp file is created in "C:\CrashDumps.WER".


    Note: Only send files pertaining to Corel. These files can be easily compressed using WinZip or 7-Zip to make them 4 to 5 times smaller.


    To revert back to Windows prior to setting the registry

    Hit Windows Key+R (run command) type regedit, click OK.

    Go to [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\

    Click once on LocalDumps on the left side pane.

    Press the Delete key on your keyboard.

    Click Yes.

    Close regedit.


    ---------------------------------------------------------------------------

    Crash reports on the macOS

    Follow these steps to create a crash report on the macOS and attach it to a ticket.


    Click Finder.

    Click on the Applications (or Shift+⌘+A).

    Click Utilities (or Shift+⌘+U).

    Double-click Console.

    Click on User Reports.

    Select the latest crash dump file (it is sorted by date/time).

    Select all the crash dump info on the right using (⌘+A) and then copy it using (⌘+C)

    Open TextEdit from Applications.

    Paste the crash dump info (⌘+V).

    Choose File > Save.

    Give the file a meaningful name and save it on the Desktop.

    Attach the text file to the ticket.

    Repeat the preceding steps for any additional user report that needs to be added to the ticket


    ---------------------------------------------------------------------------

    Once you have crash dumps, some steps, product version, and other information as seen in the template below the development team at Corel can try to see in debug mode where the crash occurs and potentially address it. However, we need your help, and each instance is different and needs to be reported to Tech Support via our website by Creating a support ticket here (https://www.coreldraw.com/en/support/?topNav=en)



    Here is the type of information we need and will be asked to provide:


    Product name:

    Product version:

    Product build # (check Help > About):

    Product serial number:

    Seat count:

    ___________________________________________________________________________

    OS name & bit:

    OS build #:

    ------------------------------------------------------------------------------------------------------------------------------

    ___________________________________________________________________________

    Input device(s) used which seems to alter/cause a change in behavior (e.g., tablet, digital pen, touch screen, trackpad, scanner, mouse, keyboard, webcam, etc.):

    Printer selected, name and driver version, if at fault:

    __________________________________________

    This could help in cases where it is a hardware or driver-specific issue.

    MSINFO32 report

    Processor/CPU model:

    Graphics/GPU model:


    _________________________________________

    Observed Issue:

    Legacy or Regression? (Is this something that always worked that way (Legacy) or stopped working at some point (Regression)? If so, can you identify which version this was working on?)


    Steps to replicate: (Try to keep under 10 steps, removing all the unnecessary steps.)

    1.

    2.

    Actual result:

    Expected result:

    __________________________________________________________________________

    Attachments:

    If you can replicate the issue, please attach a video.

    - Documents, video clips, screengrabs, crash dumps, anything that can help.

    - ICA*.log, *PCU*.*, *dump*.*, files under the user %temp% might be required.

  • Detlef Overbeek
    May 30, 2022

    The program crashes as soon that you change the Text box

  • Collins Byrn
    May 19, 2022

    My first version of Corel Draw was version 1.12. I have said I would not be a screen printer.

    I can't say that with much confidence right now... CD2021 is the MOST UNSTABLE program I have installed on a computer in a long time. Please FIX it.

  • Ilene Goldman
    May 18, 2022

    I agree. You need to concentrate on fixing bugs and making what you have better and more stable. New function is nice, but should not pre-empt fixing bugs.