Simplify the process of purchasing the advertised vector packages . Improve your customer service.

Everyone would benefit. Nearly 10hrs in....£125 short and nothing to show for it other than a confirmation email from yourselves showing my order. Customer service is no good. Spent a day trying to get this sorted to no avail. Surely Corel could sort this in the blink of an eye and get me the package I've bought....investigate what's gone on later???? This is not good